Refund Policy

Refund policy

Wrong Item Delivered

Step 1 - Raise a replacement request within 3 days from the date of delivery at Email - contact@ahannaturals.com with the pictures of the wrong item delivered and your order ID.
Step 2 - Allow us 48 working hours to review your replacement request.
Step 3 - On reviewing your replacement request, we will send our courier partner to collect the wrong product delivered to you.
Step 4 - In case our reverse pick up service is not available at your location, we will assist you with an alternative option.
Step 5 - As soon as the wrong product is picked up from your location, we will ship your replacement product (depending on the stock availability or else we will refund).

Item Damaged

Step 1 - Raise a replacement request within 3 days from the date of delivery at contact@ahannaturals.com with the pictures of the wrong item delivered and your order ID.
Step 2 - Allow us 48 working hours to review your replacement request.
Step 3 - On reviewing your replacement request, we will send our courier partner to collect the damaged product delivered to you.
Step 4 - In case our reverse pick up service is not available at your location, we will assist you with an alternative option.
Step 5 - As soon as the damaged product is picked up from your location, we will ship your replacement product (depending on the stock availability or else we will refund).

We will not be able to return/replace your products in the following cases
• Opened/ used/ altered products
• Original packaging (mono cartons, labels, etc) missing
• The return/ replacement request is generated after 3 days from the date of delivery

Order Cancellation

We allow order cancellation before your order is processed. Once the order has been processed we can not cancel the order.

Shipping Policy

At Ahan Naturals, we prioritize prompt and reliable delivery of your orders. We ship Monday through Saturday, excluding public holidays, using trusted courier services to ensure your products arrive safely. Orders are processed within 3 business days and typically delivered within 7-8 working days. Shipping costs are calculated based on individual product rates, and all applicable taxes are included in the final price. If you receive a damaged item, please refuse the package and contact our customer service for a replacement at no additional cost. For any inquiries, reach out to us via email at ahannaturals@gmail.com